Privacy Policy

At Craftee, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

By using our site and services, you consent to the practices described in this policy.

1. Information We Collect

When you interact with our website or place an order, we may collect the following personal information:

Full name
Email address
Phone number
Shipping and/or pickup address
Order details
Payment information (processed securely via third-party payment gateways)

We may also collect non-personal information such as browser type, device type, and pages visited through cookies and analytics tools.

2. How We Use Your Information

We collect your information to:

Process and fulfill your orders
Provide order and shipping updates
Respond to customer service inquiries
Improve our website and customer experience
Send occasional updates or promotions (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share your information with trusted third parties, only when necessary to:

Fulfill orders (e.g., courier services)
Process payments (e.g., secure payment providers)
Maintain and operate our website

All third parties are obligated to keep your data secure and use it only for the agreed purpose.

4. Data Security

We take appropriate measures to protect your personal information from loss, misuse, or unauthorised access.

Payment transactions are encrypted and processed through secure payment gateways. We do not store your full credit card details.

5. Cookies and Analytics

Our website uses cookies to enhance user experience, track website performance, and analyse user behaviour.

You can disable cookies in your browser settings, but this may affect site functionality.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your information
Request deletion of your data (where legally permitted)

To exercise your rights or ask questions, please contact us at:

craftee.rc@gmail.com

7. Changes to This Policy

Craftee may update this Privacy Policy from time to time. All changes will be posted on this page, and the updated date will be noted below.

Last updated: 2 August 2025